About
Software advisory since 2003. Salesforce since 2011. On your side today.
Falko Heinze — independent advisor for software and Salesforce contracts.
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2003
Start in IT consulting
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2011
First Salesforce projects
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12 yrs
at Salesforce itself
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2023
Founded Heinze Consulting
I'm Falko Heinze, owner of Heinze Consulting.
I have been at home in IT and software consulting since 2003. I have worked with Salesforce since 2011 — including twelve years at Salesforce itself in Customer Success Management: always close to customers, their contracts and the question of how to get real value out of software.
Since founding Heinze Consulting in 2023, I support companies in procuring, assessing, negotiating and optimizing their software and Salesforce contracts. My focus: predictable costs, fair terms and processes that genuinely fit the business.
As an independent advisor I have no dependency on Salesforce, its partners or any other software vendor. That lets me give open, objective analysis and recommendations that serve your interest alone.
Continuity, not a change of course
From Customer Success to independent contract advisory — the focus was always the same: value for the customer. Today I make that experience available exclusively to you.
Network & benchmarks
I am broadly connected with experts from procurement, IT and legal, and draw on extensive benchmarks and expertise. Every negotiation gains reference points that individual companies rarely have.
Certifications & training
Negotiation, change management and the Salesforce platform — formally backed by nine certifications and trainings.
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Negotiation Lead — trained by Andreas Gossen Mastering High-Stakes Negotiations -
Prosci Certified Change Practitioner -
Salesforce Certified Administrator -
Salesforce Certified Advanced Administrator -
Salesforce Certified Platform App Builder -
Salesforce Certified Sales Cloud Consultant -
Salesforce Certified Service Cloud Consultant -
Salesforce Certified AI Associate -
Salesforce Certified AI Specialist
The best moment? Before the offer is on the table.
When does your Salesforce contract expire?
Let's use a free intro call to find your levers — no strings attached, and on your side.
30 minutes · no obligation · reply within one business day